April 2025
Seamless and Welcoming From Day One: Elevating the Tenant Lifecycle with HqO
Every tenant interaction—from move-in to day-to-day engagement—shapes how your property is experienced. That’s why the HqO Real Estate Experience Platform is designed to support the tenant lifecycle—serving as your system of record for customer experience in CRE.
This month, we’re highlighting product enhancements that support each stage—from welcoming new companies with streamlined onboarding to driving adoption of services and space, capturing user-level insights, and offering personalized perks that build long-term loyalty. These tools help your teams deliver a seamless, scalable experience that makes every tenant feel supported and connected—starting the moment they sign their lease.
Move In
Tenant Company Page: One place for every tenant relationship
Available now
The tenant company page gives you a clear, connected view of each tenant—all in one place. It enables property and asset teams to better understand, manage, and personalize each tenant relationship, so you can deliver high-value experiences and support smarter decisions across your portfolio.
Onboarding
Tenant Onboarding: Make a great first impression
Launching May 2025
Welcome new tenants with a seamless onboarding experience that introduces them to your building’s offerings and gets them up and running quickly. Through the HqO platform, tenant contacts can confirm company details, add key users, and opt into the tools and amenities available to them. It's an easy, guided way to make a strong first impression—and ensure tenants are fully set up to engage from day one.
Adopt
User Management & Profiles: Turn access into insight
Launching May 2025
User Profiles give property teams deeper insight into individual tenant users—helping you deliver more thoughtful, hospitality-driven service. Whether it’s recognizing VIPs, understanding preferences, or responding to issues more personally (like offering a food discount to a locked-out foodie), these insights help you turn operational moments into relationship-building opportunities.
Retain
Discounts: Keep Tenants engaged with thoughtful perks
Launching May 2025
HqO Discounts let you deliver meaningful perks to tenants and their employees—from one-time gestures to scalable programs. Whether it’s a thoughtful event discount for a VIP after a poor experience or an overflow desk discount when a tenant’s team needs extra workspace during a high-traffic day, you can configure discounts by timeframe, tenant, or resource to support the moments that matter most.
Account-Based Booking: Reserve spaces with the ease of company billing
Lauching June 2025
Account-based booking allows tenants to reserve spaces—like meeting rooms or desks—on their company’s account, without needing to pay individually at the time of booking. This creates a smoother, more professional experience for users, while giving your team a clear view of usage for streamlined billing and reporting.
These tools empower landlords to deliver high-touch, hospitality-driven service while ensuring space utilization and building stronger relationships.