Experience Manager

Overview

Welcome to HqO Admin, your gateway to experience management and actionable intelligence. Our platform allows you to manage the experiences of all property end-users and their corresponding workflows, delivering a seamless, integrated digital property experience. Our product suite allows you to:

• Measure and comparing the quality of an end-user's experience within your property with the Intelligence product suite

• Manage and permission access to resources, services, and amenities

• Manage all the buildings in your portfolio with the NEW Buildings section

• Manage and permission access to ACS systems and digital credentials

• Manage programming and communication across properties and digital channels

• Manage operational workflows with tenant points of contact

• Explore a curated directory of world-class, real estate experiences in the Marketplace

Key Features

• Home Page Banner: Lets you know the latest HqO offerings

• Tenant Company List: View a consolidated list of tenant companies across managed buildings, including industry, square footage, engagement rates and REX Score. Prioritize customer interactions based on REX scores, identifying high-risk customers for proactive retention efforts

• Building List: Access and manage a comprehensive list of buildings in one place. Quickly find building details and take necessary actions.

• Quick Create Action: Initiate actions directly from the home page to streamline workflows

HqO Admin Experience

Understanding the Home Page Layout

• Upon logging in, you will be directed to the home page of the Experience Manager.

• Take a moment to familiarize yourself with the layout and various sections of the home page.

  • Left navigation gives you access to all Experience Manager tools

  • Home page banner highlights the latest HqO offerings

  • Tenant companies list gives you the list of all tenants for the buildings you manage

Tenant Company List

• Look for the Tenant Company List section on the home page, this section provides an overview of tenant companies across managed buildings

  • Sorted alphabetically by tenant company name

• Key Features include:

  • Filter and Search: Easily filter and search tenant companies by building, company name, or industry to focus on specific segments

  • Tenant Company Profiles: Access detailed profiles of each tenant for deeper insights into customer details, engagement rates, and opportunities for improvement

• For more help see: Tenant Company List

🆕 Buildings

Asset management starts here. The “Buildings” tab in the HqO Admin provides a streamlined way to view and manage all your buildings and their details in one place. It allows you to quickly find key property information, make updates efficiently, and ensure your building data remains accurate and up to date.

• Easier Access: View all your buildings and key details in one place.

• Faster Updates: Quickly find and edit building information without extra steps.

• Better Accuracy: Built-in validation reduces errors when adding or updating data.

Key Features

Buildings

• See all your buildings in one place with quick access to details.

• Update your building population directly in the table

Building Overview Page

• Navigate easily to specific buildings and take relevant actions.

• Navigate through building details without unnecessary steps.

• Edit only the fields you need while keeping reference information visible.

Square Feet/Meters Toggle

• Choose between square feet (sq ft) and square meters (m²) for area measurements.

• Default measurement is set to square feet but can be changed as needed.

Coming Soon: Status Management

• Ability to update the status of your building.

• Distinguish between buildings that are live on the platform versus ones that are still being built with your team (Pre-Live).

• Additional building details to further enhance building management.

Exploring Quick Actions

• On the home page, you may notice on the bottom right a quick Create action button with shortcuts for common creation tasks across the HqO Admin functionality

• Click on these + Create button to initiate actions such as creating content or notifications (based on roles)

• Create actions include:

  • Content

    • Navigates to Content creation form

    • Available to Programmer

  • Notification

    • Navigates to Notification creation form

    • Available to Notifier

  • Survey

    • Navigates to Survey creation form

    • Available to Programmer

  • Audience

    • Navigates to Audience creation form

    • Available to Programmer, Operator, Manager

• User must have the appropriate role to have the creation option available for that function