My HqO: Your Launchpad for Experience & Asset Management

Overview

Welcome to HqO Admin—your command center for experience management, tenant engagement, and operational excellence.

The HqO platform empowers you to deliver seamless, high-impact digital experiences across your real estate portfolio. With our integrated suite of tools, you can:

Control access to spaces, amenities, and digital credentials
Manage buildings at scale from a single unified view
Streamline programming, communication, and service workflows
Coordinate operational tasks across stakeholders

Key Features

🚀 My HqO: Your Experience Command Center

NEW The My HqO Homepage is your action-oriented hub and springboard for property performance. It gives you real-time visibility and control over your entire portfolio—empowering you to move quickly, optimize engagement, and make data-backed decisions. From portfolio-wide insights to building-specific actions, My HqO connects experience management with measurable outcomes.

Key capabilities include:

Portfolio & Building View Toggle: Zoom in on a single property or scan your entire portfolio.
Actionable Insights Dashboard: Review 30-day engagement stats, visitor and access activity, events, bookings, comms, surveys, and content performance—at a glance.
Quick Create Actions: Launch new initiatives—surveys, content, notifications, and more—directly from your homepage.

🔐 Accessing the Homepage

Log in to https://gohqo.co/ and land directly on the My HqO Homepage.
All buildings you have access to will populate homepage widgets.
Use the building filter to drill down to a specific property.

🏢 Filtering to a Building

To focus on a single building:

Select it using the filter in the top right.
All data on the page will update automatically.

👥 Viewing User Statistics

The Users card provides a snapshot of engagement across your selected property. It includes key metrics to help you monitor user growth and activity:

Total users: The total number of users that are active, pending or new.
New users (last 30 days): Users who have been invited or activated within the past 30 days.
Active users: The total number of users who have activated their account.
Pending users: Users who have been invited but have not yet activated their accounts.

Click View to access the Users Page for deeper user management.

📢 Analyzing Communication Performance

Use the Communication Performance card to assess the impact of your outreach efforts, visualized as a performance funnel—from messages sent to user interaction.

Key metrics include:

Total sent notifications: The number of notifications distributed over the past 30 days.
Reach rate: The percentage of opted-in users who successfully received a notification.
Open rate: The percentage of recipients who opened a notification.
Email click-through rate: The percentage of users who clicked a link within an email notification.

Click View to access the full Communication Dashboard.

🚦 Reviewing Today’s Traffic Report

If Access Control or Visitor Management is enabled, the Traffic Report card will display:

Total badge-ins for the day
Entry trends in 15-minute intervals

Click View Activity to explore access details in the Access Control Command Center.

📆 Today’s Summary

Stay informed about visitor and booking activity:

See visit summaries and statuses
Booking summaries (approved, pending, denied)
Daily trend comparison to the previous month

🎉 Events

See what’s coming up:

View event cards with registration and details
Click View All to open the Events Page

✉️ Outreach Section

Monitor ongoing campaigns:

Live communications and surveys
Days live and submission counts
Top-performing content and ideal send times

Activity Stream NEW

The Activity Stream gives admin users a live, real-time feed of what’s happening across their portfolio or at a specific building—making it easier than ever to stay informed and take action.

This dynamic feed consolidates updates from across key modules including Access, Bookings, Surveys, RSVPs, and Visitor Management. Whether a visitor is registered, a survey is completed, or a resource is booked, you’ll see it all populate in a clear, chronological view.

🔎 How to Use the Activity Stream

Select your building filter
- On the top right of the My HqO homepage, use the building filter to choose whether you want to see activity across your entire portfolio or for a single building.
Scroll to the bottom of the page
- The Activity Stream is located at the bottom of the My HqO homepage.
Navigate activity types
- Use the tabs at the top of the Activity Stream to view updates by type: Access, Bookings, Surveys, RSVPs, Visitors, or All.
Filter by tenant
- Within the Activity Stream, use the tenant filter to drill into activity for a specific tenant.
Take action quickly
- Each update includes contextual links (e.g., “View responses,” “View visitors,” “View bookings”) so you can follow up without leaving the page.

✅ Key Capabilities

Filter by building on the homepage, then by tenant or activity type within the Activity Stream
See updates as they happen: registrations, bookings, survey responses, and more
Take immediate action with direct links to related pages
Track engagement and operations in one consolidated feed

💡 Tips for Efficiency

Use filters to narrow your focus to key buildings or user groups
Track engagement patterns via the Communication Dashboard
Plan events and campaigns ahead with real-time performance data
If a widget doesn’t yet have data, you’ll see helpful prompts that guide you toward next steps—whether it’s launching a new communication campaign, creating an event, or activating access features.

🏢 Building List

Access and manage all buildings in your portfolio in one centralized view.

Faster Access: Find building data instantly.
Quick Edits: Update info without switching tabs or losing context.
Data Accuracy: Built-in validations help maintain data quality.

Features:

Full list of buildings with population editing directly in-table
Navigate to individual Building Overview pages
Square feet/meters toggle for size entries
Status controls to manage live, draft, or upcoming buildings

🧑‍💼 Tenant Company List

Understand your tenant base and proactively manage relationships.

See a consolidated list of tenant companies by building
Filter by company, industry, or location
View company profiles including square footage, engagement rates, and REX Score
Identify high-risk tenants and drive retention with insights

More info: Tenant Company List Guide

⚡ Quick Create Actions

Speed up day-to-day tasks with Create Shortcuts located at the bottom-right of the homepage.

Depending on your role, you can quickly launch:

Content (Programmer)
Notifications (Notifier)
Surveys (Programmer)
Audiences (Programmer, Operator, Manager)