October 2025

Leading the New Era of CRE

Where Every Interaction, Insight, and Experience Comes Together

This month, we ushered in a new era for commercial real estate (CRE) — where every insight, interaction, and engagement connects seamlessly in one system.

HqO is the CRM for CRE — a unified platform that helps owners, operators, and asset managers move beyond managing buildings to managing relationships.

Each feature release this month strengthens that foundation — tying together intelligence, engagement, and operations to close the Experience Gap across every property and portfolio.

The CRM for CRE

Closing the Experience Gap

Commercial real estate is transforming. The assets that win are those that understand and serve their customers — not just their square footage.

HqO is the first platform purpose-built to help CRE leaders close the Experience Gap with a unified system for managing relationships, operations, and performance.

With HqO, your portfolio evolves from managing buildings to managing experiences.

Highlights:

Centralized Relationship Intelligence: A single source of truth for tenants, vendors, and deals.
Real-Time Tenant Health: Spot renewal risks early and act with context.
AI-Powered Insights: Learn from every service ticket, event, and survey.
Workflow Automation: Turn daily interactions into structured, trackable engagement data.

Intelligence

Elevated Portfolio Analytics

Every CRM needs intelligence — and now, HqO’s Portfolio Analytics Dashboards deliver it in full.

These dashboards unite all property and tenant data into one place, helping asset managers make better, faster decisions.

Intelligence connects every signal to strategy — helping you act on what matters most, before it impacts asset performance.

Highlights:

Unified Portfolio Analytics: All property and tenant data now live in Intelligence.
Engagement Funnel Metrics: Portfolio-wide metrics for reach, awareness, utilization, engagement, and sentiment.
AI-Powered Chat: Get instant answers.
Benchmarking & Occupier Insights: Compare assets across the market.

Events

Hosting Experiences That Inspire

Engagement is at the heart of every relationship, and with HqO’s enhanced Events platform, building teams can now create meaningful experiences that drive connection.

From tenant socials to wellness classes, every event becomes a moment that strengthens relationships.

Highlights:

All-in-One Event Hosting: Plan, promote, and manage events — all with HqO.
Seamless Waitlists & Check-In: QR-based arrivals and automated capacity management.
Smart Notifications: Keep attendees informed without the manual lift.
Event Analytics: Track attendance and ROI to optimize future programming.

Tenant Web App

A New Standard for Digital Tenant Experience

Introducing a digital experience that meets tenants where they work.

The updated Tenant Web App brings the full HqO experience to desktop — fast, familiar, and beautifully branded. This upgrade drives tenant adoption and communication — extending your CRM ecosystem to every screen.

Highlights:

Smarter Navigation & My Feed: Building updates, events, and content at a glance.
Role-Aware Layouts: Personalized experiences for every user.
Centralized Resources: Policies, waivers, and building info all in one place.
Consistent Branding: Your property’s visual identity across web and mobile.

Smarter Operations

Vendor & Loading Dock Management

Operational excellence underpins great service. HqO’s Vendor Management and Loading Dock solutions now bring order, efficiency, and compliance to every delivery and vendor interaction.

From tenant socials to wellness classes, every event becomes a moment that strengthens relationships.

Highlights:

Centralized Vendor Directory: Track COI status, vendor type, and activity.
Automated Compliance: Keep insurance valid and liability low.
Streamlined Check-Ins: License plate scanning, driver ID verification, and digital delivery tracking.

Resource Collections

Curate Bookable Experiences

Relationships flourish when discovery feels effortless. With Resource Collections, Experience Managers can now group related amenities and bookings into intuitive, themed collections — simplifying how tenants find and reserve spaces.

Collections help tenants find what they need faster — and help property teams spotlight what makes their spaces unique.

Use cases include:

Lab & Life Sciences: Group microscopes, lab rooms, and collaboration spaces together.
Wellness & Gym: Separate wellness amenities from conference rooms to streamline booking.

The Big Picture

Each feature released this month strengthens HqO’s mission to be the system of record for the built environment — connecting relationships, data, and operations in one cohesive experience.

With HqO as your CRM for CRE, every touchpoint becomes a chance to deepen connection, drive value, and future-proof your portfolio.