HqO Work Orders

Overview

HqO’s Work Orders functionality gives end users the ability to submit and monitor work orders (also known as work orders). Your team will be able to view and manage details for each work order.

Mobile App Experience

• User is able to create and submit a request

  • User is able to select from the Issue Type list, input the location, upload an image and add a free text descriptions

• User is able view the status of pending requests and previously submitted requests

• User is notified via email when the status of their work order is updated

Admin Experience

• Admin is able to view, manage and update the status of work orders

• Admin is able to make submitting a description and image with the work order either optional or required

• Admins with the ‘Landlord Contact’ user role will be notified via email when a new work order has been submitted

Configuring Work Orders

Create HqO Work Order App Instance

Step 1: Log into HqO Admin and navigate to 'Work Orders' under the Modules tab

Step 2: Click ‘Add this Application’

Step 3: Select 'Landlord Operators' as the user roles who will manage work orders

Step 4: Select Description and/or Multimedia Attachment if you would like them as required fields when submitting

Step 5: Click ‘Activate App’

Create the Work Order Utility Button

Please note: This functionality is not currently available for all users in HqO Admin. If you would like to make changes to your app’s utility buttons, please contact your HqO Customer Success Manager or Implementation Manager.

View Work Orders

Your team will have access to view, filter and manage work orders in HqO Admin. For each request, you will see details such as:

• Submit Date & Time

• Issue Type

• Submit User Name

• Submit User Company

• Building

• Location

• Status

Frequently Asked Questions

Can I change the list of Issue Types?

That is not currently supported functionality. These are the default standard options.