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File Repository

What is the File Repository?

The File Repository is a centralized home for all approved digital assets—from brand imagery to building documents like safety policies, floor plans, and tenant handbooks. Standardize how files are stored and accessed, ensuring consistency, reducing operational friction, and confidently providing tenants with the most accurate, up-to-date information.

How Does it Work?

Uploading a File

  1. Navigate to File Repository in the left-hand navigation of your admin panel

  2. Click Add File

  3. Browse and select the file from your computer (maximum file size: 5GB)

  4. Choose a category (Brand Asset, Tenant Resource, Building Information, or Other)

  5. Select whether the file applies to specific buildings or all buildings (portfolio-wide)

  6. Enter an internal description for the file - this will only be visible to other admin users

  7. For Tenant Resources, Building Information, or Other: toggle Display on web app if you want the file to appear in the Support Materials section

  8. Click Add to upload

Managing Files

Once uploaded, files will appear in your File Repository table where you can:

  • Preview files by clicking to open them

  • Edit details, including category, building assignments, or descriptions

  • View upload information showing who uploaded the file and when

  • Remove files as needed

Any file type can be uploaded to the repository; however, preview is only supported for select file types.

How to Display Files to Tenants

Option 1: Web Portal Support & About Section

Display files directly on the tenant portal web experience by toggling on "Display on web app" when uploading. Only files categorized as Tenant Resources, Building Information, or Other can be displayed in the Support Materials section.

In the Support Materials section, tenants can:

  • View when files were last updated

  • Preview files directly in the browser

  • Download files to their computer

This is a great way to ensure evergreen or rarely updated materials like tenant handbooks, floorplans, or safety policies is always available to tenants.

Option 2: Content Posts (Mobile & Web)

Share files through content posts that appear on both mobile and web experiences:

Embedding Media: Add approved images, videos, or audio files directly within your post content using the attach icon and selecting files from the repository dropdown

The following media types can be embedded directly within content posts:

  • Images: JPEG, PNG, GIF, SVG, WebP

  • Video: MP4, WebM, MOV

  • Audio: MP3, WAV, AAC

Attaching Documents: Attach any file type (PDFs, handbooks, floor plans, etc.) to posts so tenants can open or download them directly from the content

Posts with repository files can be published to tenants and will automatically be available across both the mobile app and web portal.

What Admin Roles are Required for File Repository?

  • Super Admin - Can see and do everything in file repo

  • Manager - Can see and do everything in file repo

  • Programmer - Can see and do everything in file repo

  • User Admin - No access

  • Operator - No access

  • Viewer - No access

  • Notifier - No access

  • Security Admin - No access

  • Building Guard - No access

  • Intelligence - No access