Tenant Relationship Management

Overview

The Tenant Relationship Manager is a comprehensive solution designed to empower Operators with actionable insights into customer sentiment, engagement rates, and the potential cost of customer churn. By leveraging analytics and intuitive interfaces, XM Operators can make data-driven decisions to improve customer satisfaction and retention.

Key Benefits

• Understand Customer Sentiment:

  • Gain visibility into customer satisfaction and likelihood of churn.

  • Identify opportunities for improvement and strengths based on tenant’s perspective.

• Optimize Lease Decisions:

  • Estimate the cost of tenant turnover with our Tenant Replacement Calculator.

  • Make data-driven decisions on lease renewals and tenant retention.

• Drive Business Growth:

  • Track engagement rates and customer sentiments to seize opportunities and make the right investments.

Key Features

• Tenant Company List: View a consolidated list of tenant companies across managed buildings, including industry, square footage, engagement rates and REX Score. Prioritize customer interactions based on REX scores, identifying high-risk customers for proactive retention efforts.

  • Filter and Search: Easily filter and search tenant companies by building, company name, or industry to focus on specific segments.

  • For more help see: Tenant Company List

• Tenant Company Profiles: Access detailed profiles for deeper insights into customer details, engagement rates, and opportunities for improvement.

  • REX Score:

  • Tenant Replacement Calculator: Estimate the cost of tenant turnover to make informed decisions about lease renewals and negotiations. Adjust lease terms and expenses based on specific tenant and market.

    • For more help see: Tenant Replacement Calculator

  • Print Tenant Profiles: Save Tenant profile as a PDF and send to key stakeholders to share insights, and to assist in lease negotiations and budgeting.

  • For more help see: Tenant Company Profile

Capabilities by Role