April 2026
Service Requests Launches — and Access Gets Smarter
A New Era for Tenant Operations, Visitor Management, and Intelligent Access
April marks a major milestone for HqO as Service Requests makes its full launch — transforming an important tenant touchpoint into a streamlined, high-impact operational workflow. Alongside that, Visitor Management gains powerful new configuration controls, the Integriti access control integration goes live, and Intelligence expands its reach with French language support.
Each update this month deepens HqO's role as the system of record for the built environment — connecting tenant relationships, access control, and daily operations in one cohesive experience.
Service Requests
Turn Every Request Into a Moment of Tenant Satisfaction
HqO's Service Requests transforms an important tenant touchpoint into a streamlined, high-impact experience where property teams can intake, prioritize, and resolve requests with speed and transparency. By unifying communication, tracking, and assignment in a single place, Service Requests turns routine issues into opportunities to build trust, improve response times, and elevate the overall tenant experience.
Key Capabilities:
Modern UX: Table-driven design with search, robust filters, and a detailed Request view with status and location fields for faster updates
Flexible Management Settings: Configure request types to fit each property's unique offerings and needs
Two-Way Communication: Built-in chat with timestamps and internal notes keeps requesters and assignees aligned without email chains
Attachments & Assignments: Upload and preview files, assign personnel, and track progress from intake to resolution
Visitor Management: Smarter Configuration
Give Property Teams the Controls to Match Any Building Profile
Three new Visitor Management capabilities give property teams greater flexibility to configure visitor experiences that match their building's security model, staffing approach, and tenant expectations.
What's New:
Walk-Up Optional Fields: Give building operators the flexibility to configure lighter registration requirements for last-minute visits — supporting walk-up arrivals within one hour with optional email and phone fields. This reduces front-desk friction for same-day visits without compromising security for future-dated registrations.
Reminder Notification Customization: Reduce no-shows and front-desk confusion by setting reminder schedules aligned with how visitors actually plan their day — choose from no reminder, an early reminder 1 hour before arrival, or a daily reminder at a consistent building-defined time.
Re-Send Notification & Invite Status: Eliminate guesswork around visitor communication by surfacing invite delivery status (email, text, or both, with date and time) directly in the visitor table — with the ability to resend invitations for any visit with a single click.
Integriti Access Control Integration
Automated Access Control With NFC Mobile Credentials and Visitor Management
HqO's integration with Integriti connects the tenant experience platform directly to building access control systems. Tenant employees receive NFC mobile credentials provisioned into Apple Wallet or Android, while visitors are automatically registered and granted temporary access — all managed through the HqO app.
Key Capabilities:
NFC Credentials via Apple Wallet & Android: Tenant employees can provision mobile credentials directly from the HqO app with a single tap
Full Credential Lifecycle: Add, suspend, activate, and remove credentials through HID Origo, automatically synced with the Integriti access control system
Automated Visitor Registration: Visitors are automatically created in Integriti with temporary access credentials assigned and revoked based on visit dates — single-day and multi-day visits both supported
Multi-Building Support: One-to-many credential management for complex campus and multi-building environments
Intelligence: French Language Support
Intelligence Now Available in French
The Intelligence dashboard is now available in French, making it accessible to French-speaking admins across Canadian and European properties. The language is displayed automatically based on the admin's language preference settings. Additional languages are planned to follow.
Tenant Portal: Public Domain Sign Up
Expand Your Reach Beyond App Downloads
Public users can now register for the HqO platform through the web — no app download required. This lowers the barrier to entry for new users and expands reach to anyone who visits the building's Tenant Portal. This feature applies to buildings that have already approved public domains for platform access.
The Big Picture
April's releases extend HqO's reach across every operational touchpoint — from the moment a service request is submitted to the instant a visitor scans their mobile credential at the door. Service Requests, smarter visitor configuration, Integriti integration, and expanded language support collectively move HqO deeper into the daily workflows of tenants, operators, and building staff — creating the stickiness and consolidation that define long-term portfolio value.