Leasing Joins HqO — and Everyday Operations Get Sharper
A New Home for Lease Data, a Modernized Registration Experience, and Broader Reach for Service Requests
June marks the debut of Leasing inside HqO — giving property teams a single home for lease financials, key dates, and occupied spaces instead of scattered spreadsheets. Alongside that debut, Visitor Management picks up a modernized registration experience and a fuller set of recurring-visit controls, Service Requests extends its reach to tenants who haven't signed up yet, and Local Experiences brings a steady stream of nearby events into the app without any manual curation.
Each update this month adds to the same story: less manual tracking, fewer gaps in coverage, and a platform that keeps expanding into the daily operations of a building.
Leasing
A Single Home for Every Lease
Leasing gives property teams a centralized, portfolio-wide view of every tenant lease — financials, key dates, and occupied spaces in one place.
Key Capabilities:
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Portfolio Overview: See total active leases, total annual rent, and upcoming expirations at a glance across every building
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Guided Lease Creation: Add a new lease in three steps — parties & spaces, lease terms, and a final review — with support for leases spanning multiple buildings and suites
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Full Financial Breakdown: Every lease record shows base rent, rent per square foot, and total lease value, with a progress bar tracking time remaining on the term
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Space-Level Detail: The Spaces tab lists every building, floor, and suite tied to a lease, with the ability to add or remove space as terms change
Visitor Management: A Modernized Registration Experience
A Cleaner Interface for Creating and Managing Visits
Visitor registration gets a modernized interface in the native app, along with an updated settings experience for property teams configuring how registration behaves for their building.
Visitor Management: Recurring Visits, Refined
Set It Once, Let It Repeat
Recurring visits now support a fuller set of repeat patterns, plus more control over how a series is edited or cancelled down the line.
Key Capabilities:
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Flexible Repeat Patterns: Choose daily, weekly, monthly (by date or by day of month), every weekday, or a custom set of days for a recurring visit
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Just-in-Time Invites: Each visitor invite goes out on the day of that specific visit rather than all at once, keeping inboxes clean
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Scoped Edits and Cancellations: Update or cancel a single occurrence, a series going forward, or the entire series — without disrupting the rest of the schedule
Service Requests: Reach Every Tenant, Every Time
No Sign-Up Required to Get Help
Property teams can now submit a service request on behalf of anyone — even someone who hasn't created an HqO account yet — and give tenants exactly the right intake form for every type of request.
Key Capabilities:
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Pre-Registration Requests: Create a request for an unregistered user by email; they're notified automatically and complete any remaining details after signing in
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Built for New Hires and Guests: Removes the need to require sign-up before someone can get help from the building team
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Custom Request Forms: Build tailored intake forms per service type — with text, multiple choice, file upload, date, and other field types — so tenants are asked exactly the right questions for each request
Local Experiences
Nearby Events, Delivered Without Manual Curation
Local Experiences automatically surfaces nearby events — concerts, festivals, classes, and more — directly in the HqO app, refreshed on a rolling 30-day basis.
Key Capabilities:
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Automatic Sourcing: Events populate based on your building's city and selected event types, with no manual publishing required
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Auto-Populate or Curate: Let HqO handle everything automatically, or hand-pick events from the library to feature in specific content sections
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Portfolio-Wide Configuration: Apply event type preferences across every building in a portfolio at once, with room to adjust individual buildings after
The Big Picture
Leasing's debut turns HqO into a system of record for lease data, not just tenant experience — while a sharper registration experience, broader Service Requests coverage, and hands-off local content each remove a little more friction from daily operations. Together, June's release pushes HqO further into the operational core of a building, not just its front door.