Datawatch Systems - Access

Datawatch Overview

Datawatch is an access control solution provider. Datawatch can manage users, hard cards, mobile access, and access levels to HID readers on a property’s behalf.

HqO & Datawatch

HqO has an available integration with Datawatch, which allows mobile access via the HqO app to HID readers.

User Experience

1. User opens the HqO app

2. User selects the Mobile Access utility button

3. User selects “Activate Card”

   1. If the user is not already in the Datawatch access control system, then Datawatch will receives an email informing them that the user has requested mobile access

4. User’s mobile access is active

Regional Availability

Our Datawatch integration is only available in North America.

Datawatch User Onboarding Flow

See below for an overview of how Datawatch gets mobile access licenses to your users

Setting Up the Datawatch & HqO Integration

HqO & Datawatch will collaborate to set up the app integration. Once complete, you can help by coordinating on-site testing of Datawatch mobile access within your HqO app.

If you would like to add mobile access with Datawatch to your HqO app, please reach out to your Datawatch representative, along with your HqO Customer Success Manager or Implementation Manager.

Testing Plan

1. Provide a list of users who can participate in testing

   1. HqO recommends enlisting your team and security personnel for assistance

   2. HqO will permission these users to see the Datawatch utility button

2. Ensure that testers are entered into the Datawatch access control system and are granted appropriate levels of access

3. Test for ~1 week depending on the number of readers on premises

   1. Optional: Find a ‘friendly’ tenant who will be looped in for phase 2 testing

      1. HqO will permission the tenant users to see the mobile access utility button

      2. Phase 2 not only adds an added layer of testing but also familiarizes the property team with the nature of client requests

4. Communicate with HqO and Datawatch the results of your testing

If you do not have mobile access included in your HqO Contract, or you are interested in learning more about mobile access options, please reach out to your HqO Customer Success Manager to learn more.

Mobile Access User FAQs

• I am unable to click “Activate card”

  • Ensure proper Bluetooth is on and location settings are enabled. Bluetooth must be on for your phone to act as a building keycard and Location lets your phone know that you’re in the vicinity of a reader.

• I requested my mobile credentials but they have not been activated?

  • When you request mobile credentials, the property then enters them into the building’s Access Control System which can take 24-72 hours. Once complete, you’ll get a push notification(if enabled)

• Does the phone need to be “awake” for the mobile access credentials to work in the background?

  • Yes. Location services are used to fully ‘wakeup’ your app and tells it to broadcast bluetooth. You may have to open the app(wake it up) if you are in a location that inhibits location services

• Why did my Apple Pay pop-up?

  • The readers used for mobile access use the same NFC broadcast that activates Apple Pay. HqO cannot entirely suppress the Apple Pay feature on your phone so tapping a reader may bring it up, especially if the HqO app is operating in the background, not the foreground.

  • Apple pay will also delay the readers response by 1-3 second as it considers which app to activate.

• What if I already have a mobile credential assigned since I use the seos/HID mobile application?

  • You will need to uninstall your HID app and activate a new mobile credential through the HqO app. 

• Will mobile access work if there isn’t a strong or any WiFi connection?

  • Yes, the app does not need to fully load in order to connect. This is particularly useful in places where the WiFi is spotty, such as in elevators or the basement.

• Will I still be able to use my physical key card or will the mobile credentials override the physical key card?

  • Yes, you can still use both the physical key card as well as your mobile credentials. 

• The card reader lights up, but doesn’t stay lit.

  • This means you were not properly entered into the building’s access control system. Reach out to your property team to gain access.

• Will this work on my office suite doors?

  • Your mobile access will only work at base building entrances that are controlled by the building. Your tenant suite entrances are controlled by your company.

• What is the recommended proximity of the phone to the reader?

  • For optimal performance, hold the phone about 3-4 inches from the reader, and do not physically touch the phone to the reader.

• What happens if I delete my app?

  • If you delete the HqO app, they will need to request a new mobile ID (activate a new card). That mobile ID will go under the same user license in HID Origo, can have up to 5 different mobile IDs tied to each user license 

• What happens if I lose or break my phone?

  • User will request a new mobile ID, and that mobile ID will go under the same user license in HID Origo, can have up to 5 different mobile IDs tied to each user license