HqO Help

HID Integration - App States

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Left - Pre-Onboarding

  • You can request a credential by navigating to the ‘Mobile Access’ or ‘Digital Key’ tile outlined in red

Center - Credential Requested

  • HqO has notified your building team of your credential request

  • You will recieve an email when your credential is ready for download

Right - Credential Downloaded

  • You have successfully provisioned a credential

  • Place you phone to the reader, tap the card image, or twist your phone 90 degrees when within 3 inches of a reader to unlock doors you have access to.